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* ### I want to join minicabit ### * [Do I have to pay to join?](https://admin-help.minicabit.com/hc/en-us/articles/10192766097308-Do-I-have-to-pay-to-join-) * [How many drivers do I need to have?](https://admin-help.minicabit.com/hc/en-us/articles/10192767611804-How-many-drivers-to-I-need-to-have-) * [How will I get jobs?](https://admin-help.minicabit.com/hc/en-us/articles/10192790873372-How-will-I-get-jobs-) * [How will I be paid for jobs?](https://admin-help.minicabit.com/hc/en-us/articles/10192808145564-How-will-I-be-paid-for-jobs-) * [Can I register more than one fleet?](https://admin-help.minicabit.com/hc/en-us/articles/10192786371100-Can-I-register-more-than-one-fleet-) * ### Setting up my account ### * [My Pricing](#!) * [Location Pricing](https://admin-help.minicabit.com/hc/en-us/articles/10192811131036-Location-Pricing) * [Postcode Area Pricing](https://admin-help.minicabit.com/hc/en-us/articles/10211895211676-Postcode-Area-Pricing) * [Mileage Pricing](https://admin-help.minicabit.com/hc/en-us/articles/10192848127132-Mileage-Pricing) * [Pickup Charges](https://admin-help.minicabit.com/hc/en-us/articles/10192850791068-Pickup-and-drop-off-Charges) * [My Availability](#!) * [Vehicle Availability](https://admin-help.minicabit.com/hc/en-us/articles/10192863068060-Vehicle-Availability) * [Minimum Notice Period](https://admin-help.minicabit.com/hc/en-us/articles/10192897949852-Minimum-Notice-Period) * [Operating hours](https://admin-help.minicabit.com/hc/en-us/articles/10192889602844-Operating-Hours) * [Pausing Availability](https://admin-help.minicabit.com/hc/en-us/articles/10192956467740-Pausing-Availability) * [My bank details - bank form](https://admin-help.minicabit.com/hc/en-us/articles/10210684109852-How-do-I-get-a-Banking-Form) * ### How minicabit works for you ### * [What happens when my account is active?](https://admin-help.minicabit.com/hc/en-us/articles/10192959078684-What-happens-when-my-account-is-active-) * [How will the customer see my prices?](https://admin-help.minicabit.com/hc/en-us/articles/10192973401756-How-will-the-customer-see-my-prices-) * [My account is active but I'm not showing up on the minicabit booking platform?](https://admin-help.minicabit.com/hc/en-us/articles/10192960983580-My-account-is-active-but-I-m-not-showing-up-on-the-minicabit-booking-platform-) * [What sort of jobs will I be getting?](https://admin-help.minicabit.com/hc/en-us/articles/10192951651868-What-sort-of-jobs-will-I-be-getting-) * [When will I get my first job?](https://admin-help.minicabit.com/hc/en-us/articles/10192946449820-When-will-I-get-my-first-job-) * [Public Holiday Uplifts](https://admin-help.minicabit.com/hc/en-us/articles/10211105299484-Public-Holiday-Uplifts) * ### Your Dispatch System ### * [Can I integrate my dispatch system?](https://admin-help.minicabit.com/hc/en-us/articles/10192969810844-Integrating-with-your-dispatch-system-Automating-bookings) * [iCabbi Integration](https://admin-help.minicabit.com/hc/en-us/articles/10193015660188-iCabbi-Integration) * [Autocab Integration](https://admin-help.minicabit.com/hc/en-us/articles/10192986764956-Autocab-Integration) * ### Airport Related Bookings ### * [How do I become Airport Approved?](https://admin-help.minicabit.com/hc/en-us/articles/10193023448220-How-do-I-become-Airport-Approved-) * [Requirements for Airport Jobs](https://admin-help.minicabit.com/hc/en-us/articles/10193024491420-Requirements-for-Airport-Jobs) * [Flight is Delayed](https://admin-help.minicabit.com/hc/en-us/articles/10192997173404-Flight-is-Delayed) * [Flight is Early](https://admin-help.minicabit.com/hc/en-us/articles/10193026707228-Flight-is-Early) * [Incorrect/missing Flight Details](https://admin-help.minicabit.com/hc/en-us/articles/10193021828892-Incorrect-missing-Flight-Details) * [Can't find the Customer](https://admin-help.minicabit.com/hc/en-us/articles/10193059952284-Can-t-find-the-customer) * [Pickup time much later than flight landing time](https://admin-help.minicabit.com/hc/en-us/articles/10193050287516-Pickup-time-much-later-than-flight-landing-time) * [Meet and Greet](https://admin-help.minicabit.com/hc/en-us/articles/10193053154204-Meet-and-Greet) * [Airport Meeting Points](https://admin-help.minicabit.com/hc/en-us/articles/10193098331036-Airport-Meeting-Points) * ### Optimising my account ### * [Postcode Lead times](https://admin-help.minicabit.com/hc/en-us/articles/10193082493212-Postcode-Lead-times) * [Flash Sales](https://admin-help.minicabit.com/hc/en-us/articles/10193083452572-Flash-Sales) * [Free Pickup Areas (FPAs)](https://admin-help.minicabit.com/hc/en-us/articles/10193080574236-Free-Pickup-Areas-FPAs-) * [How can I improve my star rating?](https://admin-help.minicabit.com/hc/en-us/articles/10193085642012-How-to-improve-star-rating-and-maintain-it-) * [How can I be more competitive?](https://admin-help.minicabit.com/hc/en-us/articles/10193093720732-How-can-I-be-more-competitive-) * [Where am I ranked for searches?](https://admin-help.minicabit.com/hc/en-us/articles/10193117364892-Where-am-I-ranked-for-searches-) * [Setting up Electric Vehicles](https://admin-help.minicabit.com/hc/en-us/articles/10193105655196-How-to-set-up-your-Electric-Vehicles-EVs-) * ### My bookings/booking issues ### * [Why am I getting jobs outside of my area?](https://admin-help.minicabit.com/hc/en-us/articles/10193125074460-Why-am-I-getting-jobs-outside-of-my-area-) * [What if I cannot cover a job?](https://admin-help.minicabit.com/hc/en-us/articles/10212287652636-What-happens-if-there-is-an-issue-and-I-can-t-cover-the-booking-last-minute-) * [Pricing issues](https://admin-help.minicabit.com/hc/en-us/articles/10195871723420-Your-Price-Breakdown) * [Customer complaints](https://admin-help.minicabit.com/hc/en-us/articles/10195895607964-Customer-Complaints) * [What if a customer calls up to cancel their journey?](https://admin-help.minicabit.com/hc/en-us/articles/10195872909724-What-if-a-customer-calls-up-to-cancel-their-journey-) * [What happens if the customer wants to change the pickup time?](https://admin-help.minicabit.com/hc/en-us/articles/10195903078300-What-happens-if-the-customer-wants-to-change-the-pickup-time-) * [What happens if the customer is late or does not show?](https://admin-help.minicabit.com/hc/en-us/articles/10195919694748-What-happens-if-the-customer-is-late-or-does-not-show-) * [What happens if the driver is late for the pickup?](https://admin-help.minicabit.com/hc/en-us/articles/10195920098588-What-happens-if-the-driver-is-late-for-a-pickup-) * [View all help topics](https://admin-help.minicabit.com/hc/en-us?slug=sitemap)
    • I want to join minicabit
      • Can I integrate my dispatch system?
        • Integrating with your dispatch system - Automating bookings
      • Can I register more than 1 fleet?
        • Can I register more than one fleet?
      • How will I be paid for jobs?
        • When will I be paid for jobs?
      • How will I get jobs?
        • How will I get jobs?
      • Signing up
        • I want to reactivate my minicabit account
        • What documentation do I need to provide to register as a Cab Operator with minicabit?
        • How do I get a Banking Form
        • Do I have to pay to join?
        • I have my own driver dispatch software. Do I also have to use the 'My dashboard' page on this website to monitor & dispatch jobs?
        • Adding a fleet to your account
        See all 10 articles
      • Service Expectations
        • Can I get customer feedback on the quality of my service?
        • Does minicabit expect a certain quality of car for the bookings?
    • How minicabit works
      • Our service
        • When can I Live Chat with minicabit?
        • How can I offer SMS alerts without paying for, or setting up, anything?
        • How is the customer informed about the booking, by email or SMS?
        • Will rival operators in my area also be on your website?
      • About minicabit
        • Your new minicabit dashboard
        • What is chauffeurit?
        • What are your Company details?
        • How does minicabit make money?
        • How will customers know about your website?
        • Do MiniCab operators and customers use the same website?
    • How minicabit works for you
      • When will I get my first job?
        • When will I get my first job?
      • What sort of jobs will I be getting?
        • What sort of jobs will I be getting?
      • How will the customer see my prices?
        • Public Holiday Uplifts
        • How will the customer see my prices?
      • What happens when my account is live?
        • What happens when my account is active?
    • Setting up my account
      • Logging in
        • How to log in to your minicabit account
      • My Bank details
        • Where can I get a bank form?
      • My Availability
        • How will I receive new bookings?
        • Adding drivers to your account
        • Essential tips for managing your minicabit account.
        • Vehicle Availability
    • Integrating your dispatch system
      • Integrating your dispatch system
        • Integration Checklist
        • Autocab Integration
        • iCabbi Integration
    • Optimising my account
      • Adding EVs/WAV
        • How to set up your Wheelchair Accessible Vehicles (WAV)
        • How to set up your Electric Vehicles (EVs)
      • Flash Sale Per Location
        • Trip Range
        • Flash Sales
      • Postcode Lead Times
        • Postcode Lead times
      • Where am I ranked for searches?
        • Where am I ranked for searches?
      • How can I be more competitive?
        • Top routes and Price Checker
        • Dead Leg Discount - Making the Most of your Drivers' Dead Mileage
        • Price Checker
        • How can I be more competitive?
      • How can I improve my star rating?
        • Trip Issues table
        • How to improve star rating and maintain it.
    • Managing your account
      • Your minicabit account
        • What happens if my public liability insurance expires?
        • Why is there a fine on my account?
        • What if I want to freeze my account for a while e.g. if my business goes on holiday?
        • My account is 'locked'
        • Forgotten Login and /or Password
        • Can I change any of my account details?
        See all 10 articles
      • Your minicabit dashboard
        • Correctly marking a booking as completed
        • How to manage 'Needs Attention' on the dashboard
        • Managing the booking flow
      • Your minicabit pricing
        • Uplifting your larger vehicles
        • Optimising Your First mile pricing
        • Postcode Area Pricing
        • Managing the ULEZ charge
        • Free Pickup Areas (FPAs)
        • Managing Congestion charges
        See all 9 articles
      • Your minicabit availability
        • Minimum Notice Period
        • Operating Hours
        • Pausing Availability
    • Airport related bookings/issues
      • Airport Related queries
        • Flight is Delayed
        • Flight is Early
        • Incorrect/missing Flight Details
        • Can't find the customer
        • Pickup time much later than flight landing time
        • Meet and Greet
        See all 8 articles
    • My bookings/booking issues
      • What happens if the customer wants to change the pickup time?
        • What happens if the customer wants to change the pickup time?
      • Customer Complaints
        • Customer Complaints
      • Pricing Issues
        • The price for a booking is incorrect
        • Overnight Uplifts
        • Reallocated bookings
        • Booking Rejection - Wrong Price
        • Your Price Breakdown
    • Booking issues
      • Booking problems
        • What happens if the customer is late or does not show?
        • Why am I getting jobs outside of my area?
        • My account is active but I'm not showing up on the minicabit booking platform?
        • What if my driver's car breaks down during the customer's trip?
        • What happens if the customer seriously misbehaves during the trip e.g. soils my car?
        • What happens if the driver is late for a pickup?
        See all 8 articles
    • Customer requests & issues
      • Customer requests & issues
        • Cheat Sheet - How to get ahead
        • What if a passenger has a wheelchair?
        • What if a customer calls up to cancel their journey?
        • Airport Meeting Points
        • What if, during the trip, the customer then wants to be collected early or later?
        • What happens if the customer has a special request, such as wheelchair access, female driver or a particular type of car?
        See all 7 articles
    • Our supplier relationship
      • Payments
        • Pending and Disputed Bookings
        • How do I Change My Bank Details
        • I needed to wait for a Passenger extra time and it costs us extra money
        • Why have I Not been Paid for a Completed Booking
        • Do I have to absorb any credit/debit cards fees?
        • Do the customers' payments include VAT?
        See all 7 articles
      • Policies
        • Why have I received a penalty?
        • What if I cannot cover a job?
        • Who pays for road tolls or the congestion charge, if travelling into London?
        • How can I give feedback to minicabit?
        • Do you pass my data onto any 3rd party?
        • What happens if the customer disputes payment, or the quality of service offered?
        See all 11 articles
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