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I want to join minicabit
- Can I integrate my dispatch system?
- Can I register more than 1 fleet?
- How will I be paid for jobs?
- How will I get jobs?
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Signing up
- I want to join minicabit
- I want to reactivate my minicabit account
- What documentation do I need to provide to register as a Cab Operator with minicabit?
- How do I get a Banking Form
- Do I have to pay to join?
- I have my own driver dispatch software. Do I also have to use the 'My dashboard' page on this website to monitor & dispatch jobs?
- Service Expectations
- How minicabit works
- How minicabit works for you
- Setting up my account
- Integrating your dispatch system
- Optimising my account
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Managing your account
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Your minicabit account
- Can I download my statements?
- How do I update my public liability insurance on my minicabit dashboard?
- What if I want to freeze my account for a while e.g. if my business goes on holiday?
- My account is 'locked'
- Forgotten Login and /or Password
- Can I change any of my account details?
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Your minicabit dashboard
- Why do I need to provide driver events for bookings?
- What is Trip Tray?
- Driver view - Updating the status of the booking
- Driver view - Booking assigned, changes or cancellations
- How does the minicabit Driver View work?
- Updating driver events on your minicabit dashboard
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Your minicabit pricing
- Uplifting your larger vehicles
- Optimising Your First mile pricing
- Postcode Area Pricing
- Managing the ULEZ charge
- What are Free Pickup Areas (FPAs)?
- Managing Congestion charges
- Your minicabit availability
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Your minicabit account
- Airport related bookings/issues
- My bookings/booking issues
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Booking issues
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Booking problems
- The passenger phone number is not visible on my booking?
- What happens if the customer is late or does not show?
- Why am I getting jobs outside of my area?
- My account is active but I'm not showing up on the minicabit booking platform?
- What if my driver's car breaks down during the customer's trip?
- What happens if the customer seriously misbehaves during the trip e.g. soils my car?
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Booking problems
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Customer requests & issues
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Customer requests & issues
- I've received a booking which includes a dog
- Cheat Sheet - How to get ahead
- What if a passenger has a wheelchair?
- What if a customer calls up to cancel their journey?
- What if, during the trip, the customer then wants to be collected early or later?
- What happens if the customer has a special request, such as wheelchair access, female driver or a particular type of car?
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Customer requests & issues
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Our supplier relationship
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Payments
- Pending and Disputed Bookings
- How do I Change My Bank Details
- I needed to wait for a Passenger extra time and it costs us extra money
- Why have I Not been Paid for a Completed Booking
- Do I have to absorb any credit/debit cards fees?
- Do the customers' payments include VAT?
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Policies
- Why have I received a penalty/fine?
- What if I cannot cover a job?
- Who pays for road tolls or the congestion charge, if travelling into London?
- How can I give feedback to minicabit?
- Do you pass my data onto any 3rd party?
- What happens if the customer disputes payment, or the quality of service offered?
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Payments