Why do I need to provide driver events for bookings?
Receiving driver events is an essential requirement for all jobs facilitated through minicabit. This process is crucial for ensuring smooth operations and enhancing the overall experience for both drivers and customers.
Why is it necessary for me to provide driver events?
There are several key advantages that you will experience once we successfully obtain driver events:
- First and foremost, you will experience fewer calls from minicabit support. This reduction in communication will stem from enquiries about whether your driver has arrived at the pickup location, whether they have passengers on board (POB), or if they have completed the job. By providing driver events, you can minimise the number of interruptions.
- In the case of a dispute/complaint, having driver events is invaluable. We will possess immediate proof, including GPS data, that confirms your driver was present at the pickup point. This evidence can expedite the resolution of any conflicts that may arise, ensuring that you have the necessary documentation to support your position.
- Additionally, since your driver will be responsible for providing all trip updates, this will significantly reduce efforts for both you and your staff. By automating the process of status updates and location tracking, you can allocate your resources more efficiently and focus on other critical tasks.
- Most importantly, we have observed that trips which include driver events, GPS tracking, and driver contact details during the pickup process tend to result in higher ratings from customers. This improvement in customer satisfaction can enhance your overall rating, thereby increasing your potential for generating additional revenue through minicabit!
If you are not integrated with a dispatch system through minicabit
Or, if you are integrated via a dispatch system but NOT ALL your drivers are utilizing your dispatch app
- In such cases, the process is quite simple. You can assign a driver to the job and enable the driver view for the booking on your dashboard. This is a straightforward step that can make a significant difference in tracking and managing jobs effectively.
- Once you have enabled the driver view, an SMS link will be sent to the driver. They can click on this link to access our complimentary ‘Driver View’ mobile website specifically designed for this job. On this platform, they can update their arrival status independently while simultaneously sending their GPS location. For more detailed information, please refer to the additional resources available.
If you are integrated via a dispatch system and ALL your drivers are using your dispatch app
It is imperative that you ensure all your drivers are actively using the app and consistently updating their status and location. This practice is essential for maintaining accurate tracking and providing the best service possible to your customers. By ensuring that all drivers are engaged with the system, you can optimize your operations and enhance the overall efficiency of your service.
What happens if I don't use driver events?
Failure to use driver events can result in higher fines if the booking results in a dispute / complaint.
If you are Airport Approved or Top Tier, we can remove your status and reallocate your bookings to another Provider.