Booking Rejection - Wrong Price

When you mark a booking live ‘no’ and select ‘Wrong price’ as the reason, a pop up will appear asking you to enter the Postcode Area Price (PAP) you want for the specific pickup and drop off postcode and Fleet type that the booking was based on - this will only apply to any future bookings based on that route and Fleet type.

So if you were to receive the same booking again, it will be at the PAP (including our commission) you entered on the system and therefore should not be rejected due to wrong price. This should allow you to easily amend pricing on the fly if needed in cases where your pricing for a route has since changed.

Please note this does not stop automated fines from being applied to rejections so we recommend always making sure your pricing is accurate and up to date beforehand to avoid these.