Do I need to send an invoice?
No, payments are generated automatically for completed jobs.
Will I receive a statement?
Yes, statements are auto-generated on Sunday two weeks after the journey was marked as complete and made available the following Monday.
When will I be paid?
You will be paid on Friday, two weeks after the job has been marked as completed.
What does that mean?
An example would be:
If a journey is marked as completed on Saturday the 20/07/2023
It will appear on the next statement dated 29/07/2023 - 04/08/2023, which is generated on Sunday 28/07/20223.
Payment will be made on the Friday, 02/08/20223.
What do I need to do to get paid?
Make sure you have provided us with your current bank details. If you need to update your details, please email firstname.lastname@example.org
Ensure you mark all jobs as completed within the timeframe. This FAQ provides more information.
I've got a negative balance on my statement?
From time to time, we may have to issue penalties to you for jobs which are not completed correctly and result in a penalty or fine. This document provides further guidance.