* ### I want to join minicabit ### * [Do I have to pay to join?](https://admin-help.minicabit.com/hc/en-us/articles/10192766097308-Do-I-have-to-pay-to-join-) * [How will I get jobs?](https://admin-help.minicabit.com/hc/en-us/articles/10192790873372-How-will-I-get-jobs-) * [How will I be paid for jobs?](https://admin-help.minicabit.com/hc/en-us/articles/10192808145564-How-will-I-be-paid-for-jobs-) * [Can I register more than one fleet?](https://admin-help.minicabit.com/hc/en-us/articles/10192786371100-Can-I-register-more-than-one-fleet-) * ### Setting up my account ### * [My Pricing](#!) * [Location Pricing](https://admin-help.minicabit.com/hc/en-us/articles/10192811131036-Location-Pricing) * [Postcode Area Pricing](https://admin-help.minicabit.com/hc/en-us/articles/10211895211676-Postcode-Area-Pricing) * [Mileage Pricing](https://admin-help.minicabit.com/hc/en-us/articles/10192848127132-Mileage-Pricing) * [Pickup Charges](https://admin-help.minicabit.com/hc/en-us/articles/10192850791068-Pickup-and-drop-off-Charges) * [My Availability](#!) * [Vehicle Availability](https://admin-help.minicabit.com/hc/en-us/articles/10192863068060-Vehicle-Availability) * [Minimum Notice Period](https://admin-help.minicabit.com/hc/en-us/articles/10192897949852-Minimum-Notice-Period) * [Operating hours](https://admin-help.minicabit.com/hc/en-us/articles/10192889602844-Operating-Hours) * [Pausing Availability](https://admin-help.minicabit.com/hc/en-us/articles/10192956467740-Pausing-Availability) * [My bank details - bank form](https://admin-help.minicabit.com/hc/en-us/articles/10210684109852-How-do-I-get-a-Banking-Form) * ### How minicabit works for you ### * [What happens when my account is active?](https://admin-help.minicabit.com/hc/en-us/articles/10192959078684-What-happens-when-my-account-is-active-) * [How will the customer see my prices?](https://admin-help.minicabit.com/hc/en-us/articles/10192973401756-How-will-the-customer-see-my-prices-) * [My account is active but I'm not showing up on the minicabit booking platform?](https://admin-help.minicabit.com/hc/en-us/articles/10192960983580-My-account-is-active-but-I-m-not-showing-up-on-the-minicabit-booking-platform-) * [What sort of jobs will I be getting?](https://admin-help.minicabit.com/hc/en-us/articles/10192951651868-What-sort-of-jobs-will-I-be-getting-) * [When will I get my first job?](https://admin-help.minicabit.com/hc/en-us/articles/10192946449820-When-will-I-get-my-first-job-) * [Public Holiday Uplifts](https://admin-help.minicabit.com/hc/en-us/articles/10211105299484-Public-Holiday-Uplifts) * ### Your Dispatch System ### * [Can I integrate my dispatch system?](https://admin-help.minicabit.com/hc/en-us/articles/10192969810844-Integrating-with-your-dispatch-system-Automating-bookings) * [iCabbi Integration](https://admin-help.minicabit.com/hc/en-us/articles/10193015660188-iCabbi-Integration) * [Autocab Integration](https://admin-help.minicabit.com/hc/en-us/articles/10192986764956-Autocab-Integration) * ### Airport Related Bookings ### * [How do I become Airport Approved?](https://admin-help.minicabit.com/hc/en-us/articles/10193023448220-How-do-I-become-Airport-Approved-) * [Requirements for Airport Jobs](https://admin-help.minicabit.com/hc/en-us/articles/10193024491420-Requirements-for-Airport-Jobs) * [Flight is Delayed](https://admin-help.minicabit.com/hc/en-us/articles/10192997173404-Flight-is-Delayed) * [Flight is Early](https://admin-help.minicabit.com/hc/en-us/articles/10193026707228-Flight-is-Early) * [Incorrect/missing Flight Details](https://admin-help.minicabit.com/hc/en-us/articles/10193021828892-Incorrect-missing-Flight-Details) * [Can't find the Customer](https://admin-help.minicabit.com/hc/en-us/articles/10193059952284-Can-t-find-the-customer) * [Pickup time much later than flight landing time](https://admin-help.minicabit.com/hc/en-us/articles/10193050287516-Pickup-time-much-later-than-flight-landing-time) * [Meet and Greet](https://admin-help.minicabit.com/hc/en-us/articles/10193053154204-Meet-and-Greet) * [Airport Meeting Points](https://admin-help.minicabit.com/hc/en-us/articles/10193098331036-Airport-Meeting-Points) * ### Optimising my account ### * [Postcode Lead times](https://admin-help.minicabit.com/hc/en-us/articles/10193082493212-Postcode-Lead-times) * [Flash Sales](https://admin-help.minicabit.com/hc/en-us/articles/10193083452572-Flash-Sales) * [Free Pickup Areas (FPAs)](https://admin-help.minicabit.com/hc/en-us/articles/10193080574236-Free-Pickup-Areas-FPAs-) * [How can I improve my star rating?](https://admin-help.minicabit.com/hc/en-us/articles/10193085642012-How-to-improve-star-rating-and-maintain-it-) * [How can I be more competitive?](https://admin-help.minicabit.com/hc/en-us/articles/10193093720732-How-can-I-be-more-competitive-) * [Where am I ranked for searches?](https://admin-help.minicabit.com/hc/en-us/articles/10193117364892-Where-am-I-ranked-for-searches-) * [Setting up Electric Vehicles](https://admin-help.minicabit.com/hc/en-us/articles/10193105655196-How-to-set-up-your-Electric-Vehicles-EVs-) * ### My bookings/booking issues ### * [Why am I getting jobs outside of my area?](https://admin-help.minicabit.com/hc/en-us/articles/10193125074460-Why-am-I-getting-jobs-outside-of-my-area-) * [What if I cannot cover a job?](https://admin-help.minicabit.com/hc/en-us/articles/10212287652636-What-happens-if-there-is-an-issue-and-I-can-t-cover-the-booking-last-minute-) * [Pricing issues](https://admin-help.minicabit.com/hc/en-us/articles/10195871723420-Your-Price-Breakdown) * [Customer complaints](https://admin-help.minicabit.com/hc/en-us/articles/10195895607964-Customer-Complaints) * [What if a customer calls up to cancel their journey?](https://admin-help.minicabit.com/hc/en-us/articles/10195872909724-What-if-a-customer-calls-up-to-cancel-their-journey-) * [What happens if the customer wants to change the pickup time?](https://admin-help.minicabit.com/hc/en-us/articles/10195903078300-What-happens-if-the-customer-wants-to-change-the-pickup-time-) * [What happens if the customer is late or does not show?](https://admin-help.minicabit.com/hc/en-us/articles/10195919694748-What-happens-if-the-customer-is-late-or-does-not-show-) * [What happens if the driver is late for the pickup?](https://admin-help.minicabit.com/hc/en-us/articles/10195920098588-What-happens-if-the-driver-is-late-for-a-pickup-) * [View all help topics](https://admin-help.minicabit.com/hc/en-us?slug=sitemap)

What if a customer calls up to cancel their journey?

If a minicabit customer calls up to cancel their journey, you must tell them that they must cancel the journey with minicabit directly, by visiting the ‘Contact us’ page on minicabit.com, otherwise our system will still present the booking as active.

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