Trip issues, such as driver no-shows, lateness, and meet-and-greet failures, can disrupt travel services. To address these concerns, we apply fines as incentives for improvement.
Fines for driver no-shows aim to enhance punctuality, ensuring passengers' schedules are not affected.
Late arrivals incur fines to promote better route planning and timeliness, improving customer satisfaction.
Fines for failed meet-and-greet services encourage attentiveness and courteous assistance.
The table will show all fines applied by us, which should then give you a clear indication of what needs improving in real time, and allow your company to become better on levels of quality and customer satisfaction.
You can see a summary of fines on the homepage of your minicabit dashboard as shown below -
For a more detailed view of your trip issues, you'll find Trip Issues & Ratings in the menu on the left side:
Click on this to see the table of fines for your account.