Why have I received a penalty/fine?

Why have I received a penalty?

Please be aware that you may incur a penalty or fine if you intentionally misuse the minicabit platform or display poor operational performance for minicabit bookings such as Lateness, Driver no Show, Failed Meet & Greet (Airport bookings).

Where can I find a list of penalties?

You can find a list of penalties for bookings in our Terms & Conditions. 

If you are a Top Tier partner, with minicabit and receiving our VIP bookings, please refer to this FAQ for the additional terms and conditions.

What do I do if minicabit receives a complaint about a booking I've completed?

Please click on the FAQ Link here for more information

If you do not send us evidence, any fine applied to the booking will remain. Likewise, without sufficient evidence, we may not be able to reverse fines. These may result in your removal from airport and/or VIP bookings.

Where can I find any fines on my dashboard?

At the top of your dashboard, you can find an overview of the fines you've received.

You can also see any fines imposed on bookings via Trip Issues. From here, you can view your latest ratings by customers along with trends. 

We strongly recommend you monitor Trip Issues to understand where improvements in your service may be needed.