What happens if the customer wants to cancel a booking directly with my business, or wants to reschedule it?

The customer can only cancel a booking by following the instructions via the minicabit.com website, otherwise the cancellation and any entitlement to refunds of payments made by card will not be processed. Also, if they want to reschedule the trip, they can contact minicabit to do this. If it’s a major change (more than a few hours), they may have to cancel their original booking and book another trip that will be subject to the prices and availability at that time.