What happens if there is an issue and I can't cover the booking last minute?

It is your responsibility to ensure your drivers turn up and so we recommend you always line up other licensed drivers as backups for your jobs. In this situation, you must dispatch a replacement, licensed driver immediately to pickup the customer at their original cost, updating them at all stages by phone. Otherwise, please note you will be fined a penalty fee of upto £10 for failing to send a driver in time and an additional £5 if the dropoff is to an airport.