What is your cancellation policy for trips booked on minicabit.com and how will I be notified of a customer cancelling a booking? – PHO Admin

As per our Terms & Conditions, you are obliged to fulfil any bookings assigned to you. For cancellations by customers, our policy only applies to trips where the customer has booked - and cancelled - via minicabit.com. Here, our policy supercedes any cancellation policy you may apply.

CANCELLATION TIMEFRAME	CHARGES
EARLY CANCELLATION Customer cancels 25 minutes or more before trip's pickup time an earlier specified time period, if your Cab is based near the Passenger's destination point, and needs time to fetch them from the pickup point	Customer is refunded their entire trip payment (excl. any fees for credit card payments). if they paid in advance by Card. No monies due to the MiniCab Operator
LATE CANCELLATION Customer cancels within 25 minutes of trip's pickup time but pick up is within 10 miles of the operators base.	If Customer pays in advance by Card Customer does not receive any refund minicabit will pay the MiniCab Operator of the cancelled booking 50% of the original trip payment (excl. any fees for credit card and administration fees) upto a maximum of £40.
LATE CANCELLATION FOR DISTANT PICKUPS Where the Customer cancels late, but your Cab has travelled further than 10 miles from the operators base in order to make the pick up.	If the Customer has paid in advance by Card, minicabit will pay the MiniCab Operator the entire cost of the booking originally due (excl. fees for credit cards and administration fees).

Customers must cancel their trip via minicabit.com by following the instructions on that customer booking website. We will then inform you via our email updates sent from admin@minicabit.com and also on the My Dashboard and Booking log pages of this website.
Note the customer cannot cancel their booking directly with you, otherwise neither the cancellation or any entitlement to refunds will be processed on our system.