Requirements for Airport Jobs – PHO Admin

Driver and Vehicle Standards

You will only dispatch currently licensed Private Hire drivers who have worked for your company for a minimum of 6 months, are in a fit state to drive on the day of the booking, and will be driving vehicles that are no more than 5 years old, clean, and in excellent condition both inside and outside.

Punctuality and Contingency Planning

You acknowledge that roadworks, traffic, flat tyres, and car breakdowns will not be accepted as valid reasons for lateness or no-shows since all trips are pre-booked, allowing for such contingencies to be planned.

Driver Details and Real-Time Job Status

You will always assign the driver's name, mobile number, and car registration details (make and model) to the portal and also via SMS to the customer, providing real-time status updates of the driver's journey either via an integrated dispatch system or minicabit driver view.

Flight Tracking and Pickup Confirmation

You will track all flights for airport pickups to minimise waiting charges, confirm the validity of the flight number, and immediately notify minicabit of any issues. You will also reconfirm the pickup time if the customer sets it much later than the flight arrival time.

Customer Communication for Delays

If your driver is running late, even by a few minutes, you will always call the customer, inform them of the delay, and provide a realistic estimated time of arrival.

Handling Unavailability

In case of unavailability or last-minute driver cancellations, you will provide a licensed replacement driver from your own company or another known Private Hire Operator (except Uber, Addison Lee, or any other cab booking platform), take full responsibility for the booking, and notify the customer of the new driver’s details.

Booking Details and Special Requirements

You will check all booking details, including luggage requirements and special requests (e.g., wheelchair access or child seats), and notify minicabit if you cannot provide any of the requests, so the booking can be reallocated.

Incorrect Vehicle Type

You acknowledge that sending the wrong vehicle type, such as a regular car for an Executive booking, will result in a 100% refund to the customer and no payment to your company, even if the trip is completed.

Driver Dress Code for Executive Bookings

Drivers for Executive and Premium Executive bookings will wear a suit and tie, and they will aim to arrive at least 5 minutes before the pickup time.

Meet & Greet Service

All airport pickups will be treated as a ‘Meet & Greet’ service, with the driver meeting the customer inside the airport terminal at the designated meeting point indicated in the booking (unless otherwise instructed with documented proof). You have reviewed and accepted the relevant Meet & Greet charges.

Waiting Time and Driver Punctuality

If a flight's scheduled landing time changes, your driver will be available for Meet & Greet 30 minutes after the new landing time, and will wait for up to 45 minutes unless instructed otherwise.

Flight Changes and Pickup Adjustments

International Communication

Your drivers and office will always have the ability to make or receive calls/SMS to customers’ international phone numbers.

Customer Visibility and Interaction

Your drivers will be easily visible to customers, holding a sign with the customer’s name, greeting them by name, confirming their destination, and assisting with luggage.

Driver Hotline

You will pass the minicabit 'Driver Hotline' number (+441234 978010) to your drivers in case they need assistance from minicabit to contact the customer.

No Heathrow Forecourt Pickups

Communication Restrictions

Your drivers will not mention booking prices or minicabit’s pricing to customers, nor solicit the customer to book directly with your company or another platform.

Customer Feedback

Your drivers will encourage customers to rate their service via the minicabit rating system at the end of each trip.

Evidence for Disputes

In case of a dispute, you agree to provide evidence such as GPS location and any communication with the customer to minicabit, knowing failure to supply this proof will result in the dispute being awarded to the customer.

Fines for Late/No-Show Drivers

You acknowledge that minicabit may impose fines and remove your status as an Airport Approved Provider if, after investigation, it is confirmed that your driver was late or did not turn up for the pickup.