Incorrect/missing Flight Details
It is important to always check the flight number as soon as you receive an airport booking, either from the booking confirmation email or your dashboard. If the flight details are either missing or incorrect, you should contact the customer well in advance and ask for the correct flight details. If you are unable to reach the customer, then you need to get in touch with us as soon as possible and we'll try to contact the customer on your behalf.
The customers provide flight information, such as the flight number, airport and arrival time, which you can enter into the following websites to get flight tracking. They can also detect minor errors in the flight number, but you should cross-check the possible flight numbers with the airport and the arrival time:
NOTE: Please keep an eye on code-shared flight numbers. Some flights may be operated by two airlines, meaning that the same flight can have two flight numbers.