What happens if the customer is late or does not show?
Our Terms & Conditions regarding late customers apply to all trips booked on our website, even if they differ from the regular terms for jobs you directly take.
For minicabit bookings, your driver must wait for the passengers for up to 15 minutes free of charge at the pickup point. 15 minutes after the booked pickup time, you may charge the customer for the additional waiting time and/or parking fees, with any related payment to be negotiated and collected by you directly from the customer. Please be sure to mark this as either ‘Job Complete’ or ‘Passenger No Show’ as appropriate, depending on the outcome of the job.
After 15 minutes and if you cannot contact the customer, your driver may leave. No shows and late cancellations are compensated under the same terms depending on how far your driver has travelled to the pickup point.
0 – 2 Miles: There will be no payment.
2 – 10 Miles: You will be paid 50% of the journey.
10+ Miles: You will be paid 100% of the journey.
When reporting a passenger no show we suggest emailing firstname.lastname@example.org with evidence of GPA tracking to show that you were present including parking ticket or a photograph of the agreed pick up point and screenshots of the text and calls. This will ensure you are paid if the customer disputes the booking status.
We cannot compensate cash bookings as we have not collected the money from the customer.