Updates to the driver events on your minicabit dashboard – PHO Admin

As well as the compulsory fields which you need to update on your minicabit dashboard (these are in this FAQ here), there are optional fields you can also complete on a booking.

We're excited to announce some new features on your dashboard designed to enhance your experience and improve transparency in your bookings:

Driver Events Update: You now have the option to inform us when your driver has arrived. This will help us keep track of your booking and avoid calls to your controllers to update us on the status of the booking.
Additionally in the unlikely event that your driver is running late, you can now keep us informed of any delays and provide an expected arrival time - this won’t change your requirement to still arrive on time.
Driver Details: It's now crucial for you to provide the details of the assigned driver for each booking. This information enables us to streamline communication with customers, minimising the need for intermediary calls and ensuring a smoother pickup process.

What does this mean for you?

Increased Transparency: Updating the booking in case of driver delays enhances transparency, which can mitigate potential complaints or issues arising from lateness.
Efficient Communication: Providing driver details directly to the customer helps avoid confusion during pickups, reducing the likelihood of complaints related to locating the driver.

How can you utilise these features?

Driver Details:

Once you’ve accepted a booking, the next step is to confirm the assignment of a driver.
If you’ve not yet set up drivers on your dashboard, instructions on how to do this are available in our FAQ document below.
Adding drivers to your account

Driver events:

Before marking a job "Passenger on Board," you now have the option to mark a booking as Driver Arrived, as shown in the example below.

Similarly, if the driver is running late, you can update the booking to let us know.
If you choose this option, you'll be prompted to input an estimated arrival time in a 24-hour format.

For both events, the status of the booking will update on your dashboard automatically.

We’re fully integrated with minicabit via our dispatch system

If you’re fully integrated with minicabit, your booking will update automatically, requiring no action on your part.

However, if you're working with drivers who aren't utilising your dispatch app, you must instead use the minicabit portal to update the booking. This ensures seamless communication and coordination for a smoother experience overall.

We believe these updates will significantly enhance your booking experience and streamline communication between you, your drivers, and our customers.

Thank you for your continued partnership as we strive to improve our services.