* ### I want to join minicabit ### * [Do I have to pay to join?](https://admin-help.minicabit.com/hc/en-us/articles/211823689) * [How many drivers do I need to have?](https://admin-help.minicabit.com/hc/en-us/articles/115004491874) * [How will I get jobs?](https://admin-help.minicabit.com/hc/en-us/articles/360000164693-How-will-I-get-jobs-) * [How will I be paid for jobs?](https://admin-help.minicabit.com/hc/en-us/articles/360000179294) * [Can I register more than one fleet?](https://admin-help.minicabit.com/hc/en-us/articles/360000179314-Can-I-register-more-than-one-fleet-) * ### Setting up my account ### * [My Pricing](#!) * [Location Pricing](https://admin-help.minicabit.com/hc/en-us/articles/212665609-Location-Pricing) * [Postcode Area Pricing](https://admin-help.minicabit.com/hc/en-us/articles/115002264269-Minimum-Fares) * [Mileage Pricing](https://admin-help.minicabit.com/hc/en-us/articles/213257145-Mileage-Pricing) * [Pickup Charges](https://admin-help.minicabit.com/hc/en-us/articles/212665649-Dropoffs-Pickup-Fees-Waiting-Time-Return-Trip-Discounts) * [My Availability](#!) * [Vehicle Availability](https://admin-help.minicabit.com/hc/en-us/articles/115004463213-Vehicle-Availability) * [Minimum Notice Period](https://admin-help.minicabit.com/hc/en-us/articles/213257385-Minimum-Notice-Period) * [Operating hours](https://admin-help.minicabit.com/hc/en-us/articles/212665829-Operating-Hours) * [Pausing Availability](https://admin-help.minicabit.com/hc/en-us/articles/213258765-Pausing-Availability) * [My bank details - bank form](https://admin-help.minicabit.com/hc/en-us/articles/115004463273) * [My Operating License](https://admin-help.minicabit.com/hc/en-us/articles/360000164913-My-Operating-License-) * [My Account is 'locked'](https://admin-help.minicabit.com/hc/en-us/articles/115001332105-My-account-is-Locked) * ### How minicabit works for you ### * [What happens when my account is active?](https://admin-help.minicabit.com/hc/en-us/articles/360000165193-What-happens-when-my-account-is-active-) * [How will the customer see my prices?](https://admin-help.minicabit.com/hc/en-us/articles/360000180174-How-will-the-customer-see-my-prices-) * [My account is active but I'm not showing up on the minicabit booking platform?](https://admin-help.minicabit.com/hc/en-us/articles/115001244129-My-account-is-active-but-I-m-not-showing-up-on-the-minicabit-booking-platform-) * [What sort of jobs will I be getting?](https://admin-help.minicabit.com/hc/en-us/articles/360000180494-What-sort-of-jobs-will-I-be-getting-) * [When will I get my first job?](https://admin-help.minicabit.com/hc/en-us/articles/360000180594-When-will-I-get-my-first-job-) * [How do I allocate drivers?](https://admin-help.minicabit.com/hc/en-us/articles/360000165613-How-do-I-allocate-drivers-) * [Public Holiday Uplifts](https://admin-help.minicabit.com/hc/en-us/articles/360004509258-Public-Holiday-Uplifts) * ### Your Dispatch System ### * [Can I integrate my dispatch system?](https://admin-help.minicabit.com/hc/en-us/articles/360000179334-Can-I-integrate-my-dispatch-system-) * [iCabbi Integration](https://admin-help.minicabit.com/hc/en-us/articles/360010338414-iCabbi-Integration) * [Autocab Integration](https://admin-help.minicabit.com/hc/en-us/articles/360010338634-Autocab-Integration) * ### Airport Related Bookings ### * [How do I become Airport Approved?](https://admin-help.minicabit.com/hc/en-us/articles/115001133985) * [Requirements for Airport Jobs](https://admin-help.minicabit.com/hc/en-us/articles/213596089-Requirements-for-Airport-Jobs) * [Flight is Delayed](https://admin-help.minicabit.com/hc/en-us/articles/360003235037-Flight-delayed) * [Flight is Early](https://admin-help.minicabit.com/hc/en-us/articles/360005978334-Flight-early) * [Incorrect/missing Flight Details](https://admin-help.minicabit.com/hc/en-us/articles/360003235177-Incorrect-missing-flight-details) * [Can't find the Customer](https://admin-help.minicabit.com/hc/en-us/articles/360003216938-Can't-find-customer) * [Pickup time much later than flight landing time](https://admin-help.minicabit.com/hc/en-us/articles/360003216918-Pickup-later-than-flight-landing) * [Meet and Greet](https://admin-help.minicabit.com/hc/en-us/articles/360000165753-How-can-I-add-an-additional-charge-for-specific-pickups-) * [Airport Meeting Points](https://admin-help.minicabit.com/hc/en-us/articles/115001301365-Airport-Meeting-Points) * ### Optimising my account ### * [Postcode Lead times](https://admin-help.minicabit.com/hc/en-us/articles/360009470994-Postcode-Lead-times) * [Flash Sale per Location](https://admin-help.minicabit.com/hc/en-us/articles/360009471834-Flash-Sale-per-Location) * [Free Pickup Areas (FPAs)](https://admin-help.minicabit.com/hc/en-us/articles/212665889) * [How can I improve my star rating?](https://admin-help.minicabit.com/hc/en-us/articles/360000180994-How-can-I-improve-my-star-rating-) * [How can I be more competitive?](https://admin-help.minicabit.com/hc/en-us/articles/360000165873-How-can-I-be-more-competitive-) * [How do I set up flash sales?](https://admin-help.minicabit.com/hc/en-us/articles/360000166053-How-do-I-set-up-flash-sales-) * [Where am I ranked for searches?](https://admin-help.minicabit.com/hc/en-us/articles/360000166233-Where-am-I-ranked-for-searches-) * [Setting up Electric Vehicles](https://admin-help.minicabit.com/hc/en-us/articles/13544317999249-How-to-set-up-your-Electric-Vehicles-EVs-) * ### My bookings/booking issues ### * [Why am I getting jobs outside of my area?](https://admin-help.minicabit.com/hc/en-us/articles/115001244449-Why-am-I-getting-jobs-outside-of-my-area-) * [What if I cannot cover a job?](https://admin-help.minicabit.com/hc/en-us/articles/115001330085-What-if-I-cannot-cover-a-job-) * [Pricing issues](https://admin-help.minicabit.com/hc/en-us/articles/360002303497-Your-Price-Breakdown) * [Customer complaints](https://admin-help.minicabit.com/hc/en-us/articles/213258705) * [What if a customer calls up to cancel their journey?](https://admin-help.minicabit.com/hc/en-us/articles/115001333105-What-if-a-Customer-Calls-up-to-Cancel-their-Journey-) * [What happens if the customer wants to change the pickup time?](https://admin-help.minicabit.com/hc/en-us/articles/360000181814-What-happens-if-the-customer-wants-to-change-the-pickup-time-) * [What happens if the customer is late or does not show?](https://admin-help.minicabit.com/hc/en-us/articles/212436345) * [What happens if the driver is late for the pickup?](https://admin-help.minicabit.com/hc/en-us/articles/211824669) * [View all help topics](https://admin-help.minicabit.com/hc/en-us?slug=sitemap)

Why have I received a penalty?

Please be aware that you may incur a penalty if you intentionally misuse the minicabit platform or display poor operational performance for minicabit bookings. Please find a list of penalties below. If you wish to dispute a penalty, please email admininfo@minicabit.com and an account manager will get back to you.