All minicabit bookings you receive are from customers choosing your quotes based on the pricing and availability settings you have entered on in your admin.minicabit.com account. At any time, you can adjust your prices for future bookings and, during busy periods, pause your availability. However if you have let such bookings come through but are now unable to cover them due to your lack of availability or issues over pricing, you may incur a fine, as we incur administration costs in trying to find an alternative provider for the customer.
Therefore, if you are unable to do a job due to an unforeseen issue (for instance your driver breaks down on the way to the pick up point) you must send a replacement service otherwise you may be liable to a fine. In the event that this is not possible then you must let us know well in advance of the pickup time either via live chat (accessed through www.minicabit.com) or you can email us at email@example.com
In any case, to avoid these fines, it is vital you ensure your account settings are correct and that you/your staff are actively updating your account as needed.