* ### I want to join minicabit ### * [Do I have to pay to join?](https://admin-help.minicabit.com/hc/en-us/articles/10192766097308-Do-I-have-to-pay-to-join-) * [How many drivers do I need to have?](https://admin-help.minicabit.com/hc/en-us/articles/10192767611804-How-many-drivers-to-I-need-to-have-) * [How will I get jobs?](https://admin-help.minicabit.com/hc/en-us/articles/10192790873372-How-will-I-get-jobs-) * [How will I be paid for jobs?](https://admin-help.minicabit.com/hc/en-us/articles/10192808145564-How-will-I-be-paid-for-jobs-) * [Can I register more than one fleet?](https://admin-help.minicabit.com/hc/en-us/articles/10192786371100-Can-I-register-more-than-one-fleet-) * ### Setting up my account ### * [My Pricing](#!) * [Location Pricing](https://admin-help.minicabit.com/hc/en-us/articles/10192811131036-Location-Pricing) * [Postcode Area Pricing](https://admin-help.minicabit.com/hc/en-us/articles/10211895211676-Postcode-Area-Pricing) * [Mileage Pricing](https://admin-help.minicabit.com/hc/en-us/articles/10192848127132-Mileage-Pricing) * [Pickup Charges](https://admin-help.minicabit.com/hc/en-us/articles/10192850791068-Pickup-and-drop-off-Charges) * [My Availability](#!) * [Vehicle Availability](https://admin-help.minicabit.com/hc/en-us/articles/10192863068060-Vehicle-Availability) * [Minimum Notice Period](https://admin-help.minicabit.com/hc/en-us/articles/10192897949852-Minimum-Notice-Period) * [Operating hours](https://admin-help.minicabit.com/hc/en-us/articles/10192889602844-Operating-Hours) * [Pausing Availability](https://admin-help.minicabit.com/hc/en-us/articles/10192956467740-Pausing-Availability) * [My bank details - bank form](https://admin-help.minicabit.com/hc/en-us/articles/10210684109852-How-do-I-get-a-Banking-Form) * ### How minicabit works for you ### * [What happens when my account is active?](https://admin-help.minicabit.com/hc/en-us/articles/10192959078684-What-happens-when-my-account-is-active-) * [How will the customer see my prices?](https://admin-help.minicabit.com/hc/en-us/articles/10192973401756-How-will-the-customer-see-my-prices-) * [My account is active but I'm not showing up on the minicabit booking platform?](https://admin-help.minicabit.com/hc/en-us/articles/10192960983580-My-account-is-active-but-I-m-not-showing-up-on-the-minicabit-booking-platform-) * [What sort of jobs will I be getting?](https://admin-help.minicabit.com/hc/en-us/articles/10192951651868-What-sort-of-jobs-will-I-be-getting-) * [When will I get my first job?](https://admin-help.minicabit.com/hc/en-us/articles/10192946449820-When-will-I-get-my-first-job-) * [Public Holiday Uplifts](https://admin-help.minicabit.com/hc/en-us/articles/10211105299484-Public-Holiday-Uplifts) * ### Your Dispatch System ### * [Can I integrate my dispatch system?](https://admin-help.minicabit.com/hc/en-us/articles/10192969810844-Integrating-with-your-dispatch-system-Automating-bookings) * [iCabbi Integration](https://admin-help.minicabit.com/hc/en-us/articles/10193015660188-iCabbi-Integration) * [Autocab Integration](https://admin-help.minicabit.com/hc/en-us/articles/10192986764956-Autocab-Integration) * ### Airport Related Bookings ### * [How do I become Airport Approved?](https://admin-help.minicabit.com/hc/en-us/articles/10193023448220-How-do-I-become-Airport-Approved-) * [Requirements for Airport Jobs](https://admin-help.minicabit.com/hc/en-us/articles/10193024491420-Requirements-for-Airport-Jobs) * [Flight is Delayed](https://admin-help.minicabit.com/hc/en-us/articles/10192997173404-Flight-is-Delayed) * [Flight is Early](https://admin-help.minicabit.com/hc/en-us/articles/10193026707228-Flight-is-Early) * [Incorrect/missing Flight Details](https://admin-help.minicabit.com/hc/en-us/articles/10193021828892-Incorrect-missing-Flight-Details) * [Can't find the Customer](https://admin-help.minicabit.com/hc/en-us/articles/10193059952284-Can-t-find-the-customer) * [Pickup time much later than flight landing time](https://admin-help.minicabit.com/hc/en-us/articles/10193050287516-Pickup-time-much-later-than-flight-landing-time) * [Meet and Greet](https://admin-help.minicabit.com/hc/en-us/articles/10193053154204-Meet-and-Greet) * [Airport Meeting Points](https://admin-help.minicabit.com/hc/en-us/articles/10193098331036-Airport-Meeting-Points) * ### Optimising my account ### * [Postcode Lead times](https://admin-help.minicabit.com/hc/en-us/articles/10193082493212-Postcode-Lead-times) * [Flash Sales](https://admin-help.minicabit.com/hc/en-us/articles/10193083452572-Flash-Sales) * [Free Pickup Areas (FPAs)](https://admin-help.minicabit.com/hc/en-us/articles/10193080574236-Free-Pickup-Areas-FPAs-) * [How can I improve my star rating?](https://admin-help.minicabit.com/hc/en-us/articles/10193085642012-How-to-improve-star-rating-and-maintain-it-) * [How can I be more competitive?](https://admin-help.minicabit.com/hc/en-us/articles/10193093720732-How-can-I-be-more-competitive-) * [Where am I ranked for searches?](https://admin-help.minicabit.com/hc/en-us/articles/10193117364892-Where-am-I-ranked-for-searches-) * [Setting up Electric Vehicles](https://admin-help.minicabit.com/hc/en-us/articles/10193105655196-How-to-set-up-your-Electric-Vehicles-EVs-) * ### My bookings/booking issues ### * [Why am I getting jobs outside of my area?](https://admin-help.minicabit.com/hc/en-us/articles/10193125074460-Why-am-I-getting-jobs-outside-of-my-area-) * [What if I cannot cover a job?](https://admin-help.minicabit.com/hc/en-us/articles/10212287652636-What-happens-if-there-is-an-issue-and-I-can-t-cover-the-booking-last-minute-) * [Pricing issues](https://admin-help.minicabit.com/hc/en-us/articles/10195871723420-Your-Price-Breakdown) * [Customer complaints](https://admin-help.minicabit.com/hc/en-us/articles/10195895607964-Customer-Complaints) * [What if a customer calls up to cancel their journey?](https://admin-help.minicabit.com/hc/en-us/articles/10195872909724-What-if-a-customer-calls-up-to-cancel-their-journey-) * [What happens if the customer wants to change the pickup time?](https://admin-help.minicabit.com/hc/en-us/articles/10195903078300-What-happens-if-the-customer-wants-to-change-the-pickup-time-) * [What happens if the customer is late or does not show?](https://admin-help.minicabit.com/hc/en-us/articles/10195919694748-What-happens-if-the-customer-is-late-or-does-not-show-) * [What happens if the driver is late for the pickup?](https://admin-help.minicabit.com/hc/en-us/articles/10195920098588-What-happens-if-the-driver-is-late-for-a-pickup-) * [View all help topics](https://admin-help.minicabit.com/hc/en-us?slug=sitemap)

Why have I received a penalty?

Please be aware that you may incur a penalty or fine if you intentionally misuse the minicabit platform or display poor operational performance for minicabit bookings. Please find a list of penalties below.

If you wish to dispute a penalty or fine, please email admininfo@minicabit.com with the following:

Booking reference
Evidence to support your claim such as GPS tracking to confirm the driver arrived at the pick up/drop off point; photographic confirmation. Without sufficient evidence, we may not be able to reverse fines.

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